CONNX Solutions Services & Support

Technical Support

Our customers are our inspiration and drive when it comes to providing innovative products and the highest quality customer service. We provide our customers with the most timely, friendly and knowledgeable service in the industry in order to maximize their investment in CONNX and offer continuous value as their data needs change. Our customer service department is collocated with our development staff at the CONNX Solutions headquarters in Redmond, WA.

DOCUMENTATION

PRODUCT MANUALS

TECHNICAL SUPPORT CONTACT INFORMATION

Here are some of the comments we have received regarding our customer service:

"I just want to say thanks to your technical support department for all of their help and always being available when we needed answers. I would also like to thank your development team for their help in getting everything we needed done in a very timely manner. You guys have great support for your product and that is something to be proud of. We are pleased to be using a product that you guys stand behind." Programmer/Analyst, Integrated Services, Inc.

"I just wanted to take a moment to give credit where it's due. I have spoke with technical support on three separate occasions and on each I received courteous, polite and very helpful service. If all tech support personnel conducted themselves in such a way we would all be less stressed." Systems Consultant, Office of Financial Management and Administration - State of Kentucky

"I would like to show my appreciation for your technical support Department. Minutes after I logged an email request for help, technical support was in contact with me and solving our issue. It is so wonderful to deal with a company that really puts customer service first. Again, thanks for everything and keep up the great work. Wonderful Product...Wonderful Customer Service. A+++." Programmer/Systems Analyst, Lincoln Wood Products, Inc.

Professional Services

Our Professional Services group ensures that its customers take advantage of all the benefits CONNX provides by offering unsurpassed expertise in integrating CONNX products successfully into MIS operations.

PROFESSIONAL SERVICES OVERVIEW

CONSULTING

DEVELOPMENT

TRAINING